1. Applicable Items:
These Terms and Conditions of Supply will apply to:
They shall apply in place of and prevail over any terms and conditions contained or referred to in any documentation submitted by the Buyer unless specifically excluded or varied in writing by a director or other authorised representative of WorkSafe Training Systems Ltd.
2. Ownership
This website is owned and operated by WorkSafe Training Systems Ltd. Our aim is to provide complete customer satisfaction if you purchase from our online store. If you have any suggestions or comments or if you need to contact us, please email us using the ‘Contact Us’ link or use the details below.
WorkSafe Training Systems Ltd
Unit 3 Dunns Close, Nuneaton Warwickshire CV11 4NF United Kingdom
Phone: 02476 102297
Email: admin@worksafetraining.co.uk
VAT Registration Number GB107338234
3. Definitions
In these Terms and Conditions of Supply the following definitions may be used:
“The Company” means WorkSafe Training Systems Ltd
“The Customer” means the person or organisation purchasing from The Company
“Goods” refer to training materials, equipment, services or anything else offered for sale by The Company.
4. Training Course Bookings
A completed online booking form will be the only acceptable documentation to confirm a reservation on any training programme. Where a booking is being made for an organisation and payment will be made via invoice, an official company purchase order must be attached or uploaded to enable an invoice to be raised.
Full payment for any training course booking must be received within 7 days from submission of our online booking form to maintain any reservation unless the customer is an existing credit account holder, where usual payment terms apply.
5. Cancellation or Postponement of Course Bookings
Cancellation of a booking by an individual or organisation following submission of the booking form will attract the following charges based on time prior to course commencement date*
*If bespoke dates have been booked, cancellation will incur a cost of £100+vat per course day cancelled, until within the 30 day period where fees will apply as stated above.
If you wish to postpone your booking, notice of this must be received at least 14 days prior to the course start date for your fee to be transferred (this does not apply to group bookings). Less notice than this will incur our standard cancellation charges. One postponement per booking is permitted.
The Company reserve the right to cancel, postpone or re-arrange any training course without reason. If this unlikely event occurs The Company will provide as much notice as possible and where payment has been made, the customer will be entitled to a full refund.
6. Purchase of Goods, Payment Methods and Order Confirmations
We accept most common credit and debit cards as well as payment by PayPal & Stripe. We do not accept payment by cheque.
Existing customers with a credit facility can submit a purchase order. Please note we will only ship goods ordered with an official purchase order once we are in receipt of this document.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Back Orders- If your item is not in stock, we will back order for you. Our automated system will inform you at checkout which items are on back-order.
Credit Card Security – When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
7. Payment Terms
Standard payment terms for account customers with a credit agreement will be 30 days from invoice date.
Orders from customers without a credit account will only be accepted against prepayment in full via an accepted payment method.
Any extension of time for settlement of invoices, in excess of our standard terms shall not be effective unless agreed to in writing by The Company as part of a supplier agreement.
The Company reserves the right to charge interest daily from the date payment is due until the date payment is received. The basis of the interest will be 3% above National Westminster Bank plc Base Rate from time to time in force. All costs incurred in recovering overdue debts including, without limitation, legal expenses will be payable by The Customer.
The Company may terminate this Agreement and/or withhold further supplies in the event of amounts payable being overdue.
8. Shipping and Handling
Shipping fees are selected at checkout stage. We do not charge a handling fee. Our standard shipping takes 1-2 working days and will be shipped using a tracked courier service.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the shipping company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our shipping partner is sufficient evidence to establish that goods have been received.
WorkSafe Training Systems Ltd are registered in the UK for VAT and this will be charged at 20%.
9. Returns Policy
Your right to return goods are protected under the Consumer Rights Act 2015 and Consumer Contracts Regulations.
You are entitled to cancel your order and return the goods within 7 working days for a full refund. Cost of postage is non-refundable and goods are returned at the customer’s expense. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover the value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or wrongly described.
Any goods returned must be in a new and re-saleable condition.
Out of date and old editions of training materials cannot be returned for credit or refund.
10. Guarantee
We guarantee your satisfaction. All of our products come with a 30 day guarantee.
These terms apply to bookings and orders placed with WorkSafe Training Systems Ltd. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
11. Termination
This Agreement shall terminate forth with if an order is made for bankruptcy of or an effective resolution is passed for the winding-up of The Customer or if The Customer being a Company is unable to pay its debts within the meaning of Section 123 of the insolvency Act 1986 or any statutory re-enactment or modification thereof, or makes a composition with creditors or if a supervisor, receiver, administrator, administrative receiver or other encumbrancer takes possession of or is appointed over the whole or any part of the assets of The Customer.
The Company reserves the right to terminate this Agreement with The Customer at any time if trading terms and conditions are violated by The Customer.
Termination of this Agreement shall not affect any rights or obligations of the parties hereto arising prior to such termination.
12.Company Liability
The Company does not make or give any warranty, representation or undertaking as to the quality of the Goods, their correspondence with description or fitness for purpose that the Goods are not defamatory, injurious, obscene, unlawful, or in breach of copyright in any other manner whatsoever.
Without prejudice to the foregoing provisions of this clause, claims for any damage to or shortages in Goods delivered must be notified to the Carrier and The Company at the time of delivery (if the Goods are inspected by or on behalf of The Customer at the time of delivery) or, if the Goods are not so inspected, immediately upon inspection after delivery and in both cases confirmed to the Carrier and The Company in writing within 2 days of delivery.
Subject to the foregoing provisions of this clause The Company will not in any circumstances be liable to The Customer or any successor or assignee of The Customer in respect of any loss of whatsoever nature occurring to The Customer arising from the supply of Goods or from non-delivery, delayed delivery, damage to or loss of the Goods owing to any act or omission by The Company (including negligence) or any cause not within The Company’s control including (without limitation) fire, flood, accident, strike, riot, lock-out, trade dispute, industrial action, terrorism, nuclear accident, war, insurrection, act or restraint of Government.
No variation to these terms and conditions shall be binding unless agreed in writing between the authorised representatives (director) of The Company and The Customer.
By accepting delivery of the Goods from The Company The Customer acknowledges receipt and thereby agrees to be bound by these terms and conditions and further acknowledges that these terms and conditions comprise the only terms and conditions which Goods are supplied and that they shall not, and shall not be deemed to be, altered or varied to any extent by any previous correspondence between The Company and The Customer or by provision by The Customer to The Company or any other terms and conditions in respect of The Company’s goods.
13. Law
All contracts under these Terms shall be governed by and construed in accordance with the Laws of England and all disputes shall be submitted to the non-exclusive jurisdiction of the English Courts.
Our Training Venue
WorkSafe Training Systems Ltd
Unit 3 Dunns Close
Nuneaton
Warwickshire
CV11 4NF
© Copyright WorkSafe Training Systems Ltd